Make a complaint

If you would like to tell us about a service you haven't received or to report an issue such as any of the following: 

  • Issues relating to bins (i.e. missed bin, damaged bin, non-returned bin etc.)
    • fly-tipping
    • street light fault
    • pot hole
    • noise complaint

    then please use our online reporting system tool

    Make a complaint

    If you want to make a complaint about a council service please use our online complaints form - the online complaints form.

    Two stage complaint process

    Size: 77.40 KB File format: pdf

    Corporate complaints policy

    Size: 362.57 KB File format: pdf

    Other methods of contact for our complaints team are 

    Complaints Team
    Peterborough City Council
    Customer Services Centre
    Bayard Place
    Broadway
    Peterborough
    PE1 1FZ

    Email: complain@peterborough.gov.uk 
    Telephone: 01733 296331