Peterborough City Council is launching the new Bridgit Gen 2 Platform to enhance digital support for unpaid carers.
The announcement means Bridgit Care’s original digital support platform has now been upgraded to the new Bridgit Gen 2 Platform — a major step forward in improving digital services for unpaid carers across the region.
The Gen 2 Platform transforms carer support from a static advice library into an interactive, 24/7 coaching experience. Carers can now receive personalised, real-time guidance through an AI coach available on web, mobile, and WhatsApp, ensuring they get help whenever they need it.
What’s new with Gen 2:
● 💬 24/7 personalised AI coaching
● 🗺️ Interactive plans and wellbeing toolkits
● 📊 Live dashboards and impact reporting for councils
● 🌍 Simple web, voice, and chat access
● 💡 Same cost to Peterborough residents as Gen 1
The upgrade also provides deeper engagement, real-time data insights, and measurable local outcomes to support early intervention and prevention goals.
Councillor Neil Boyce, cabinet member for adults social care at Peterborough City Council, said: “The move to Bridgit Gen 2 represents a real leap forward in digital inclusion and proactive support for carers.
“We’re delighted to give our carers access to a service that’s more personal, interactive, and always available.”
Bridgit Care has managed the entire migration process end-to-end, ensuring a seamless transition and zero downtime for existing users. The Gen 1 platform will remain available for 12 months, allowing for continuity and familiarisation.
For more information, visit the Bridgit app or email Bridgit Care.