Adult social care delivery in Peterborough has been rated as ‘Good’ following a CQC inspection that took place last year.
The news was celebrated by Peterborough City Council today (Friday, 9 January), along with approval for the continuation of improvements recommended in the report.
The 70 per cent ‘Good’ rating is a significant improvement. It means the adult social care delivery in Peterborough is meeting the statutory duties under the Care Act 2014, with strengths in leadership, partnerships, safeguarding and digital transformation highlighted.
The inspection by the CQC took place over three days in the summer of 2025 and involved evidence gathering by inspectors, along with onsite inspections.
Councillor Neil Boyce, cabinet member for adult social care at Peterborough City Council, said: “The achievement of a good rating so shortly after the service had made the major move back to a Peterborough only team is a real achievement. It reflects the hard work of the adult's workforce to ensure that we deliver the right outcomes for the people of Peterborough. It also shows that we have the right leadership in place to bring about the best results for those we serve.
“Our efforts to work with partners, our good safeguarding result and the fact that we have embraced digital transformation has particularly impressed both me and the inspectors.
“Notable achievements include our Hey Geraldine chatbot which saves staff time identifying and sourcing Technology Enabled Care, using Magic Notes to ensure social workers have their focus on residents rather than taking notes and our Bridget app which is now used to support carers."
Stephen Taylor, the council’s Executive Director for Adult Social Care and Commissioning, said: “I am absolutely delighted that our service has received a good rating, this is testament to the hard work of our dedicated teams and I would like to thank everyone involved for their outstanding efforts.
“I am particularly proud of the passion and determination of our staff to drive forward our improvements. However, we will not rest on our laurels and are fully committed to continuing to work to improve outcomes for adults in care across Peterborough.”
Peterborough City Council will now be taking note of all the findings of the CQC to continually improve the service throughout 2026.