Coronavirus (COVID-19) Community support

The coronavirus (COVID-19) outbreak is impacting on everyone’s lives and Peterborough City Council is working with our partner councils and other partner organisations to ensure that the most vulnerable in our region are well cared for.

We are deploying council staff and volunteers who can help others. We are receiving a very high volume of requests and we are working on these as fast as we can. 

You can keep up to date with the latest news by subscribing to the COVID-19 - Highlights from the Hub email newsletter, the previous editions of the newsletter can be viewed here

I need help (COVID-19)

If you or a member of your family has a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), please click the button below and complete the form to register with the government.

If you are an individual or you know an individual who is in need of help, there are lots of organisations, charities and community groups reaching out to help people.  Please click on  the button below to search our directory and find an organisation near you who may be able to offer support.

If you are someone who can’t find the help you need, or you know of someone who is in need of help please click on the button below and complete the form.

If you're providing unpaid care for a family member or friend, we recognise that you might be worried about the effects of COVID-19 on both you and the person you're caring for, please see our carer’s support page for information or complete our help form if you need specific and urgent help.

Please note: this form is for both Peterborough and Cambridgeshire residents. 

If you cannot complete the online form yourself and you don’t know anyone who can complete it for you, or if you need to talk to someone in another language, please call 01733 747474.

Our phone lines are open 9am to 5pm Monday to Friday.

I want to help (COVID-19)

Over 2,500 volunteers have signed up to the Covid-19 Coordination Hub to help vulnerable residents. Never before have we seen so much support for our community and we are truly overwhelmed with the number of volunteers who have come forward. 

There are a number of volunteers who are working within the hub as well as some that have not yet currently been required. We want to thank those volunteers as without them there will be vulnerable residents without access to food, medicine and other important supplies.

As we've had such amazing support we no longer require any more volunteers in the hub at this time and are closing the registration.

For more information about volunteering in general and to find local opportunities you can visit or contact your local volunteer centre, or search the Do-it.org website. Alternatively, you can visit the National Council for Voluntary organisations website for everything you need to know to get started or you can also search for volunteering opportunities in your local area on the Volunteering Matters web pages

Please have look at these videos and resources produced by Support Cambridgeshire which will help get you ready and confident to volunteer.

My organisation needs help (COVID-19)

If you work for an organisation or charity and you need help to continue doing the great work that you are doing, we will do everything we can to assist you.

Please click on the link below and complete the form to tell us what you need help with.

My organisation or business wants to help (COVID-19)

So many kind organisations and businesses have been coming forwards with offers of help in Peterborough. It’s been staggering and we are so very grateful.

When people are coming to us for help, we are pointing them to the Peterborough Information Network directory in the first instance, so if you are an organisation or charity who is operating in Peterborough and is able to help others, the best thing to do would be to register on the Peterborough Information Network so that people looking for help will be able to find you.

Please ensure you select one or more of the sub categories of  'Coronavirus/Covid-19’ and also include the words 'Coronavirus' and 'COVID-19' in the keywords.  It will also help if you include these words in your service title.  This will help people to easily find the information they need.

If you are a business and would like to help in the effort to help people in Peterborough, please complete this form or email us on communityCV@cambridgeshire.gov.uk with details about how you can help.