Coronavirus (COVID-19) Updates to council services

We will update this page with details of any disruption caused to council services by coronavirus (COVID-19).

Bins and waste

Council tax

Customer services

  • Council buildings closed - All council buildings are closed to the public until further notice, this includes the Customer Services Centre on Bridge Street. Find out how to contact the council in other ways.
  • Complaints - Changes to the complaints process, read more on the make a complaint page.


Leisure and culture

Registration services and ceremonies

Schools and childcare


  • Highways teams are key workers - Crews across Cambridgeshire and Peterborough continue to carry out safety critical work and essential highways maintenance. Any ongoing work is being carried out in accordance with government health and safety measures, with workforces practising social distancing. Highways teams are aware of concerns from members of the public around continuing work at this time and are keen to stress that any work will only be carried out where it is safe to do so.
  • Taxis and private hire - The council has released advice for taxi drivers.
  • Buses - Bus routes have altered and in some areas, suspended. Find out more on the TravelChoice website.
  • Car parks - We've been working with our cashless parking provider PayByPhone to encourage motorists to pay for their parking using contactless payments where possible.
  • Car parks - All parking charges will be removed in Peterborough City Council car parks.This is for essential trips only and to allow key workers to park for free. No fines for anyone without a ticket for April and will be reviewed on a monthly basis during Covid-19