We will update this page with details of any disruption caused to council services by coronavirus (COVID-19).
Bins and waste
- Garden waste - A temporary collection schedule has been released. Read more on the garden waste collection service page.
- Bulky waste - The bulky waste service is temporarily unavailable, please note any pre-existing orders will be honoured. Please continue to check the website for service updates.
- Household Recycling Centre - The HRC reoponed on Monday 11 May. For more information please visit the Household Recycling Centre page.
- Garden waste - Anyone signed up to receive garden waste collections will no longer need to renew this service in April 2020. Subscriptions will automatically be extended until July 2020 free of charge and the recurring direct debits will be paused. Read more on the garden waste collection service page.
- Bin collections - Advice has been published regarding waste collections for residents in self-isolation or confirmed to have Coronavirus.
- Help with council tax - Any residents concerned that the coronavirus pandemic will create difficulties in paying their council tax can find out about financial help available for council tax.
- Council buildings closed - All council buildings are closed to the public until further notice, this includes the Customer Services Centre on Bridge Street. Find out how to contact the council in other ways.
- Complaints - Changes to the complaints process, read more on the make a complaint page.
- Rented accommodation - The government has published guidance documents for landlords and tenants and enforcement of standards in rented accommodation during the Coronavirus pandemic.
- Housing register - All Housing Register, Choice Based Lettings and Housing Needs services have suspended to deal with emergency homeless cases only.
- Housing advice - The Housing Needs Service will no longer be advising people to use the phones in the Customer Contact Centre or having face to face meetings. Alternative means of contact are available.
Leisure and culture
- Vivacity - All services are closed. This includes libraries and leisure centres in Peterborough, including the Key Theatre. For more details visit the Vivacity website.
- Parks closed - A list of all Peterborough City Council parks that are closed due to Government advice regarding social distancing has been published.
- VE Day - The Cathedral service on Sunday 3 May to commemorate VE Day 75 has been cancelled. This is in line with both Government and Church of England guidelines.
Registration services and ceremonies
- Please find the information relevant to your needs on our Births, Deaths & Ceremonies pages.
Schools and childcare
- Free school meals over Easter - The government have announced free school meals will be covered over Easter. Parents who are already eligible should contact their school directly for further information. Parents who are not claiming should see if they are eligible and then contact their school for information.
- Schools closed - All schools, early year’s settings and childcare providers are closed until further notice, apart from those supporting key workers’ children and vulnerable children. Find out more about school closures.
- Free childcare for two-year-olds - Postal applications for the Free childcare for two-year-olds scheme will not be processed at present.
- In-year school applications - Applications for parents or guardians applying for a school place for their child outside of the usual school applications times are closing until further notice.
- Fostering and adoption - All fostering & adoption information sessions have been cancelled until further notice.
- School admissions - Delays to school admission appeals this year are likely.
- Home Learning Hub - Cambridgeshire and Peterborough City Council’s new online learning hub is one stop shop for parents and children.
- Highways teams are key workers - Crews across Cambridgeshire and Peterborough continue to carry out safety critical work and essential highways maintenance. Any ongoing work is being carried out in accordance with government health and safety measures, with workforces practising social distancing. Highways teams are aware of concerns from members of the public around continuing work at this time and are keen to stress that any work will only be carried out where it is safe to do so.
- Taxis and private hire - The council has released advice for taxi drivers.
- Buses - Bus routes have altered and in some areas, suspended. Find out more on the TravelChoice website.
- Car parks - We've been working with our cashless parking provider PayByPhone to encourage motorists to pay for their parking using contactless payments where possible.
- Car parks - All parking charges will be removed in Peterborough City Council car parks.This is for essential trips only and to allow key workers to park for free. No fines for anyone without a ticket for April and will be reviewed on a monthly basis during Covid-19