Choice Based Lettings


Peterborough City Council's Housing Needs team has a common Housing Register and a joint allocations policy which was agreed in partnership with ten housing associations who have accommodation in Peterborough.

Find out more about how to join the Housing Register.

Choice Based Lettings is a way of allocating social housing. It gives people seeking accommodation with a social landlord the choice of the type of property and area of the city they would like to live.

Properties that become available through housing associations in the Peterborough Homes Partnership are advertised through the Choice Based Lettings scheme and the Peterborough Homes Housing Jigsaw website.

Many of the Peterborough Homes Landlords have their own lettings policies which are separate to this policy. Applicants who are deemed a “qualifying person” in accordance with the Peterborough Homes Allocations Policy can be shortlisted for any Peterborough Homes Landlord property that meets their needs.

If a Peterborough Homes Landlord assesses that they do not meet the criteria of their own individual Lettings Policy, they will contact the applicant directly to explain the reasons why and the appeal process.

The Peterborough Homes/Housing Jigsaw website

It’s likely you already have online accounts with other organisations - like your bank, your energy supplier and any websites you use for online shopping. The Peterborough Homes Housing Jigsaw website will be your online account with Peterborough City Council.

Through the Housing Jigsaw website you are able to:

  • view your housing register application
  • inform us of changes to your circumstances
  • see the number of bedrooms you are eligible for
  • see your banding priority
  • find out if you have been awarded additional preference
  • browse and bid on available properties
  • seek homelessness assistance

Please note: In order to provide housing solutions as efficiently as possible, we do not accept paper applications.

Whilst the Peterborough Homes Housing Jigsaw website will be welcome news for many residents, we appreciate that there will be a small number who will need help and support to navigate the new system.

If you need assistance, you could ask the person who currently bids on your behalf, this may be a family member, friend or support worker. Alternatively, if you have any questions, please contact the Housing Needs team by email to

Adverts for properties

Adverts are released daily with properties ending at any time during the week. If you have a live application on the Housing Register you can express interest (place a bid) on the property which you would like to be considered for. 

The advert for the properties will include the following information:

  • property type
  • how many bedrooms it has
  • whether it has central heating and double glazing
  • who the landlord is
  • how much the weekly rent will be
  • whether the property is close to shops or bus routes
  • any local lettings policies.

Your account will show you an approximate position your application is at the time the bid was placed. This is subject to change and does not take into account whether there are any restrictions such as if a property is adapted.

Search and bid for a property

When your application has been approved, you can search for and bid for properties on the Peterborough Homes Housing Jigsaw website. You may bid for multiple properties per week, but we will only consider you for properties which meet your needs.

Before you place a bid on a property, please make sure that the property meets your bedroom requirements.

Once logged into the Housing Jigsaw customer portal click on ‘Search for a home’. You can click on a property to see more details. If you wish to bid simply click the ‘Place bid’ button. You will be asked to confirm your contact details are correct before confirming your bid.

Reasons why you may be unable to bid

  1. Your application status is not 'Live' - You can check the status of your application in your customer portal after clicking on "Housing Register"
    • If your status is 'Proofs outstanding' - You need to upload the documents listed in the 'Things you need to supply' section.
    • If your status is 'Pending assessment' - We are currently assessing your application. Normally this process takes 28 days but can take longer when we are experiencing high levels of demand on our housing needs service.
  2. You have made changes to your application recently - If you have made changes recently, when you view a property a red banner may be displayed at the top of the page.
    • We need to review these changes in case it impacts your eligibility or banding priority. Normally this process takes 28 working days but can take longer when we are experiencing high levels of demand on our housing needs service.

Change your details or inform us of a change in your circumstances

If you have already registered for the Peterborough Homes Housing Jigsaw website and completed an application for the Housing Register and need to change your details or advise of us a change in your housing circumstances, you can do so by logging in to your account on the Housing Jigsaw website.

Any changes made will be verified by a member of staff within 28 working days. During this time you may not be able to bid for properties.

Pre-tenancy Online Learning Course

To help you to successfully maintain a tenancy, some housing providers have made the completion of a pre-tenancy training course a requirement for accessing their rental properties. This must be completed prior to being made an offer of accommodation.

Take part in our Pre-tenancy Online Learning Course.