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Properties that become available through housing associations in the Peterborough Homes partnership are advertised through the choice based lettings scheme.
Choice based lettings is a way of allocating social housing. It gives people seeking accommodation with a social landlord the choice of the type of property and area of the city they would like to live.
Adverts are released weekly on a Tuesday and the edition closes on the following Sunday at midnight. If you have a live application on the Peterborough Housing register you can express interest (place a bid) on the property which you would like to be considered for.
The advert for the properties will include the following information:
- property type
- how many bedrooms it has
- whether it has central heating and double glazing
- who the landlord is
- how much the weekly rent will be
- whether the property is close to shops or bus routes
- any local lettings policies.
Before you place a bid on a property, please make sure that the property is the right size for your requirements. To place a bid you need to know your housing registration number and the reference of the property you are bidding on. You may bid for one property per week.
You will be able to place your bids by:
- texting 07860 019230 (up to 5pm on a Friday, excluding bank holidays)
- visiting Peterborough homes website (up to 12noon on a Sunday)
- calling Housing Needs on 01733 864064 (up to 5pm on a Friday)
- email firstname.lastname@example.org (up to 5pm on a Friday)
- visiting Customer Services on Bridge Street
On the Monday after the edition closes, we generate a shortlist of the applicants who have expressed interest in each property.
Any applicants who are not eligible for a property are disregarded and the remaining applicants are prioritised in the order they appear on the housing register - by band first, then by the length of time in the band. The three highest placed applicants are then invited to view the property.
After the viewing has taken place, one of our officers will contact the highest placed applicant and offer them the property. If for any reason they refuse the offer, it is then offered to the second placed applicant and if they refuse it, it is offered to the third.
Successful housing bids
If you decide to take a property which is offered to you, you will be invited to attend the Housing Association's offices to sign your tenancy agreement. The tenancy agreement will advise you when you are able to move into your new tenancy.
If you need assistance with furniture or sorting out your rent or bills you can speak to your housing officer or come to Housing Needs and speak to an officer regarding support.
Refusing an offer
Refusing an offer of accommodation will not generally affect your status in most cases an your application will rejoin the housing register in the same position it was prior to the offer being made.
However, if you are someone who we have a duty to house following a homeless presentation, you are not able to refuse an offer unless the offer is not reasonable. Please contact your case worker for more information.
We’ve listened to your feedback that the existing Peterborough Homes website is outdated and is often a cause of frustration for you. Sometimes the site is not available. It does not work on all smartphones or tablets. It’s not very easy to use and can be especially difficult for customers with impairments to use. We’re working hard to improve the Peterborough Homes website but we need your help.
You need to take action now if you wish to remain on the Housing Register in the future. Otherwise you will not be able to bid for properties as they become available.
What you need to do now
If you want to stay on the Housing Register and continue to bid for properties then please complete the two steps below.
Step 1 - Make sure we have your latest contact details by completing our online form today.
Going forward, we will be contacting you by email to let you know how to continue bidding for properties advertised through Peterborough Homes.
If we do not receive a completed form from you, we will assume that you no longer want to be on the Housing Register and do not require assistance in finding suitable accommodation.
Step 2 - Take part in our new Pre-tenancy Online Learning Course.
To help you to successfully maintain a tenancy, some housing providers have made the completion of a pre-tenancy training course a requirement for accessing their rental properties.
At the moment, you can browse and place bids on properties advertised through our Peterborough Homes website by logging in with your surname, date of birth and a bidding number. This process will be phased out in the next few months. In the future, to browse and place bids on properties, you will need to apply for an online Housing Portal account with the council.
It’s likely you already have online accounts with other organisations - like your bank, your energy supplier and any websites you use for online shopping. Housing Portal will be your online account with Peterborough City Council.
We’re going to make the process for getting an account as simple as possible. By providing your name, address and email address we will create your account for you and link it to your existing housing register application. You will be sent an email confirming your registration with a link to the Housing Portal asking you to choose a secure password.
Through the Housing Portal you will be able to:
- view your housing register application
- inform us of changes to your circumstances
- see the number of bedrooms you are eligible for
- see your banding priority
- find out if you have been awarded additional preference
- browse and bid on available properties
Whilst improvements to the Peterborough Homes website will be welcome news for many residents, we appreciate that there will be a small number who will need help and support to navigate the new system. If you need assistance, you could ask the person who currently bids on your behalf, this may be a family member, friend or support worker. Alternatively, our customer service centre on Bridge Street provides computers that are free to use and trained staff who can help you.
The Peterborough Homes site will be phased out completely this Summer. Once you complete the online form to update contact details, we will send you an email letting you know when the Housing Portal is available and how you can use it to continue bidding for properties.
If you have any questions, please contact the Housing Needs team by emailing us at email@example.com