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Arranging your own care and support

Many people stay independent with the help of family, friends and local community groups and services. If you need help, we can talk to you about your options. Or we may be able to help you find services in your area.

You can make a simple plan for your care and support. This can help you think about what matters to you and what help you might need later.

What help is out there?

You can find local help in our:

    • Get out and about.
    • Keep you healthy and well.
    • Stay at home for longer.
    • Cope with the cost of living.
    • Find support for carers.

You can get the guide from the Care Choices website. Or you could ring us for a paper copy.

  • Our Prevention and Early Intervention Team can give you advice on how to live safely at home.

This might include using Reablement or Technology Enabled Care

You can find out more in the Home Services Delivery Team Information Sheet

  • The SMART flat is now open at Kingfisher Court in Peterborough. Here you can see and try the latest technology.

The Lifeline personal alarm is also live so you can see how the control centre answers calls.

You are welcome to visit the SMART flat, but you'll need to book an appointment. To do this call us on 01733 747474 (option 4) or email: adultsocialcare@peterborough.gov.uk giving your name, address and phone details.

We look forward to seeing you.

Have you been in hospital or are you about to be discharged?

Are you are recovering from an illness or a stay in hospital? If you are, you may need some extra help when you get home.

You can find more about this on our Hospital Stays and Hospital Discharge page.

If you need more help

If you have tried all the options to keep you safe, well and independent, but feel you need more help with things like:

  • Eating and drinking.
  • Washing and keeping clean.
  • Using the toilet.
  • Getting dressed.
  • Moving round the home.
  • Keeping the home clean and safe.

you can ask us for help. (Or someone else can do this for you). Our details are at the top of the page.

We may offer you a care assessment. Our Adult Social Care Assessment page gives you more information about this. Not everyone will need this. But it will help us understand:

  • What is important to you.
  • What you can do yourself.
  • Where you need help.
  • What help may be available.

You can have a someone with you when we talk to you.

After you contact us we will:

  • Talk with you about your daily life and what help you need.
  • Look at what is going well and where you need help.

This will help us to understand:

    • What is important to you
    • What you can do yourself
    • Where you need support
    • What help may be available

You can have a friend or relative with you when we talk to you.

  • We use national rules to decide if you can get support paid for by the council.
  • If the council can fund your support, we will agree a support plan with you.
  • We tell you if you need to pay.
  • We check your support to make sure it still meets your needs.

Social care is not always free. What you pay depends on your money and savings.

If you have more than £23,250 in savings you pay for your own care. You can ask us to arrange care for you. We will charge you a fee for this.

If you have savings between £23,250 and £14,250 you may pay for some of your care. The council may pay the rest. 

If you have less than £14,250 in savings, we will not count them. The council will pay for your care. You may still pay some money from your income.

We can help you to fill in a money form. This will help us work out what you can pay.

Read our Paying for Your Care page. You can also read our Paying for Care information sheet.

Last updated: 01 October 2026
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