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Compliments, feedback and complaints

In this section

1Compliments, feedback and complaints
2Providing feedback or making a suggestion
3You said, we did

Providing feedback or making a suggestion

Download our Easy Read Guide

Easy Read Guide to Your Social Care Records and your Rights

An image of a leaflet with the words Easy Read

We are committed to listening to the views of our residents to improve the services we provide.

Our feedback process allows you to voice your concerns about our services or to let us know when we have done something well.

Send us positive feedback about a service or staff member

We share any positive feedback or compliments received with the appropriate manager to share with their staff member(s) or service.

Feedback

The Adult Social Care pages on the council website are reviewed and updated following feedback received from service users, carers and professionals.

You can find out more on our You Said, We Did page.

Your social care record contains information provided to us by you, or by other people involved in your care and support.

The UK General Data Protection Regulations give you the right to apply for access to your own records held either on computer or on paper. You can contact Adult Social Care to see your social care records by: Telephone: 01733 864668 Email: foi@peterborough.gov.uk

Last updated: 26 January 2026
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