We offer a bulky waste collection service for various household items for local residents. This is a chargeable service. We do not accept commercial or industrial items.
Arrange a household bulky waste collection
- Collections will be arranged for the same day as your normal black bin collection.
- You will need an email address, phone number and a debit or credit card to book online
- If you are not able to book online you can contact our customer services team. (See frequently asked questions section).
Costs
We charge £30 for a bulky waste collection (one to five items). If you have more than five items you will need to book a second collection on a different day.
How many items can be collected?
We will collect one to five items per booking.
- During the booking process, you will have to specify the items being collected from the available list within our booking application. A full list is also available in the frequently asked questions section below.
- If you upload a picture of your item(s) for collection please ensure it matches the item selected from the list.
- If the item is not on the list please see 'frequently asked questions' section on this page.
- We will not collect any items that you do not specify at time of booking.
- Please do not leave any extra items for collection.
What do I need to do on collection day?
Please make sure you:
- Place your items outside by 6.45am, they should be collected by 4.30pm
- Put all your items for collection where we normally collect your black bin from and where our Collection Team can see them easily.
- If an item states it needs to be bagged, cleaned or dismantled, please do so.
- Leave items safe and secure - don't block pedestrian access or obstruct the highway
Our collection team cannot enter properties or gardens and will not bag or dismantle items. Please arrange with member of your family, friends, etc to help you get items ready for collection. If you receive or are eligible for Assisted bin collections we could provide additional help.
Your items may be collected by more than one vehicle which could arrive at different times within the day of booking (this is likely if you have electrical and non electrical goods to be collected).
Items not made ready for collection, will not be collected.