Orders and requests for household bins

What we can repair

We can replace damaged lids and wheels on the standard 240l / 360l recycling, garden and general waste bins. This service is free of charge. 

You will need to order and pay for a replacement bin if:

• The damage to the bin is more serious than lids and wheels and is not repairable
• There is any damage to grey food caddies - they are not repairable

How to request lid and wheel repairs

• Visit our Waste Reporting System
• Enter your post code and select your address
• Click 'report a problem with a bin'
• Let us know if the damage is to the lid or wheels

What happens next

Aragon Direct Services will replace the damaged wheels and lids. They usually do this within the same timescales as bin deliveries (10 working days). You will need to leave the damaged bin in a visible location at the front of your property.

If one of your household bins has been lost, stolen, or damaged beyond repair, you can order a replacement from us.

We charge a fee to provide you with a replacement bin. This is to cover administration and delivery costs. The fee does not cover the sale of the bin to you. The bin remains our property.

View the decision to charge for bins on the Democracy Peterborough website.

How to order a replacement bin

Please call us on 01733 747474 to place an order. Our phone line is open Monday to Friday, 9am to 5pm.

Costs

Individual bins

• Black, green or brown 240 litre bin = £32.50 per bin (£16.25 if in receipt of Council Tax Relief)
• Black 360 litre bin = £36 per bin (£18) if in receipt of Council Tax Relief)

Food caddies

The first replacement food caddy is free of charge. We will charge for second replacements as below:

• Small grey food caddy (for indoors) = £10.50 per bin (£5.25 if in receipt of Council Tax Relief)
• Large grey food caddy (for outside) = £10.50 per bin (£5.25 if in receipt of Council Tax Relief)
• Small and large grey food caddy delivered together = £13.50 (£6.75 if in receipt of Council Tax Relief)

Cost of a full bin set

We charge £85 for a full household bin set. This includes:

• One 240 litre black general waste bin
• One 240 litre green recycling bin
• One small grey food caddy (for indoors)
• One large grey food caddy (for outside)

Please note brown garden bins are not included in this set as it’s a subscription service.

If your bin has been damaged during collection

If a bin is damaged or falls in the back of the collection vehicle and the fault lies with our collection crew, this will be recorded by the crew and a replacement bin will be delivered free of charge.

We replace bins free of charge if:

• Our collection vehicle crushed them
• They were damaged during collection
• They fell into the collection vehicle
• Other evidence (e.g doorbell footage) shows the fault lies with the collection crew

Bins we will and will not replace

We will not replace bins that are dirty, smelly, still serviceable or potentially repairable.

We will replace your bin and charge you the relevant amount if:

• It has been damaged or lost due to misuse
• It has been stolen
• It is no longer serviceable and poses a health and safety risk to the operatives and / or residents

Split bins

The emptying cycle is repeated hundreds of times during the life of a standard wheeled bin. At some point, the bin will fail and require replacing. This is usually the result of age, overfilling or general wear and tear. It is not damage caused by the crew upon collection.

Therefore, if your wheeled bin splits, you will need to order a replacement bin and pay the relevant charge. We will not replace split bins for free.

Policy

For further information, read our Recycling and Waste Policy Guide.

If you have moved into a new build home

It is the responsibility of the property developer to pay for and provide household bins for new developments, including multi-occupancy properties and house-to-flat conversions. You should speak to the property developer in the first instance if your newly built / converted home doesn’t have household bins.

This doesn’t apply to garden waste bins as collection of these is an optional and chargeable service. Visit our garden waste collection service page for more information and to sign-up.

If you are the new occupier of a home

The previous occupants should have left their bins at the property when they moved out. If you move into a home and the bins are not present, you as the new occupier will need to order and pay for a new bin or set of bins.

If your new home doesn't have a brown garden bin, you will need to sign up if you wish to receive the garden waste collection service. We won't charge you for the first garden bin as it's included in the subscription cost. We will arrange delivery of this to your home. Visit our garden waste collection service page for more information and to sign-up.

How to order new bins - recycling, food and general waste

Please call us on 01733 747474 to place an order. Our phone line is open Monday to Friday, 9am to 5pm.

Costs

We charge a fee to provide bins. This is to cover administration and delivery costs. The fee does not cover the sale of the bins to you. The bins remain our property.

View the decision to charge for bins on the Democracy Peterborough website.

Individual bins

• Black or green 240 litre bin = £32.50 per bin (£16.25 if in receipt of Council Tax Relief)
• Black 360 litre bin = £36 per bin (£18) if in receipt of Council Tax Relief)

Food caddies

The first replacement food caddy is free of charge. We will charge for second replacements as below:

• Small grey food caddy (for indoors) = £10.50 per bin (£5.25 if in receipt of Council Tax Relief)
• Large grey food caddy (for outside) = £10.50 per bin (£5.25 if in receipt of Council Tax Relief)
• Small and large grey food caddy delivered together = £13.50 (£6.75 if in receipt of Council Tax Relief)

Cost of a full bin set

We charge £85 for a full household bin set. This includes:

• One 240 litre black general waste bin
• One 240 litre green recycling bin
• One small grey food caddy (for indoors)
• One large grey food caddy (for outside)

Please note garden bins are not included in this set as it’s a subscription service, which you sign-up to separately.

Policy

For further information, read our Recycling and Waste Policy Guide.

You may have already signed up to the garden waste collection service, but require a second brown garden waste bin. In this case, please visit our garden waste collection service page for more information.

Apply for a second green recycling bin

You can apply for a second 240 litre green recycling bin.

To be eligible, you must have a large family of six or more people permanently living at your home.

If your application is successful, we will give you the bin free of charge.

If your second green recycling bin needs replacing

If at any point your second green recycling bin needs replacing (due to loss, theft, damage etc), we will charge a fee for the administration and delivery of this.

Please see the drop down box on this page titled 'Order replacement bins' for further details if you are in this situation.

Apply for a larger black general waste bin

You can apply for a large family 360 litre black general waste bin. This replaces your standard 240 litre bin.

To be eligible, you must have a large family of six or more people permanently living at your home.

You may also be eligible if someone in your home has a medical condition which generates excess waste. For example, colostomy or kidney dialysis at home.

If your application is successful, we will give you the bin free of charge.

If your larger black general waste bin needs replacing

If at any point your larger black general waste bin needs replacing (due to loss, theft, damage etc), we will charge a fee for the administration and delivery of this.

Please see the drop down box on this page titled 'Order replacement bins' for further details if you are in this situation.

Replacement communal bin - general waste and recycling

• 1100l bin = £220 per bin (please contact recycling@peterborough.gov.uk for this particular bin order)

Please note we only provide communal bins for landlords / managing companies of blocks of flats.