Housing advice

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Coronavirus (COVID-19) update

The Housing Needs Service will no longer be advising people to use the phones in the Customer Contact Centre or having face to face meetings. If residents want general information on their housing application or for any other queries, they should contact the team by email on housing.needs@peterborough.gov.uk.

Residents that are homeless or threatened with homelessness can contact the team during office hours (Mon-Fri 9am-5pm, apart from Wednesday 11am-5pm) on 01733 864064. A member of the team will then phone you back to discuss your situation, so you don’t need to spend phone credit.

Residents that are homeless or threatened with homelessness out of hours (evenings/weekends) – Contact the out of hours number on 01733 864157.

Updated: 19 March 2020


We deliver a range of advice and assistance to those with accommodation needs. Whether you're a Housing Association tenant, rent privately, own a property or have no fixed address, we offer free and confidential advice on various housing related subjects. 

We maintain the Peterborough Housing Register and the choice based lettings scheme for the Peterborough Homes Partnership.

Contact us

Opening hours

  • Monday - 9am to 5pm
  • Tuesday - 9am to 5pm
  • Wednesday - 11am to 5pm
  • Thursday - 9am to 5pm
  • Friday - 9am to 5pm
  • Saturday - closed
  • Sunday - closed