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At Peterborough City Council, search engines play a pivotal role in how local residents find information about key services across the city. Over half of visits to Peterborough.gov.uk start with someone using a search engine like Google.

Our goal is to help users find our website so that we can share key messages about our services, help people to complete tasks such as paying a council tax bill and deliver essential insights about our city.

To ensure that content on our website meets criteria to rank on search engines, we focus on on-page optimisation, off-page optimisation and technical search engine optimisation.

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation (SEO) is a process of improving a website to ensure that search engines can find its content. Once we have published/updated our content, search engines will rank it based on what they think is the most relevant and valuable for what the public is searching for. 

Meeting user needs

The content we create for Peterborough.gov.uk balances user needs with adapting to technological requirements, including SEO.

From a user landing on a SERP, we optimise our content so that it will show in results. We achieve this by creating good quality content, ensuring it is relevant and demonstrating that we understand what the user is likely to type into search. 

Another way that we meet users need for SEO is the emphasis we put on the impact of documents on our website. By converting PDFs to page content, we are increasing the likelihood we are providing the user the information that they want to find. 

This is all possible because we regularly use data and work with services to shape the content that we publish. We have also built a content auditing process (link to page when live) to update pages and continue to meet user needs.

Artificial intelligence and agents

The emergence of AI search features, like Google's search summaries, Google AI mode, and AI assistants does not make search engine optimization (SEO) irrelevant. Instead, it evolves the practice by also requiring high-quality, high-performing, authoritative content.

In the AI-driven search landscape, using SEO practices it is important. Our content must be visible, unique, structured and trustworthy enough to be used by AI agents. Following these principles will help us to appear in AI-generated summaries, chatbots, as well as traditional ranked results (SERPS). With AI summaries, users no longer have to scan and select results from SERPS as AI presents one fully considered answer (often from multiple sources). It is crucial that we demonstrate expertise, authoritativeness and trustworthiness within our published content. We have a head start as our gov.uk domain is automatically ranked high. But poor unstructured content, irrelevant content and old content could reduce our chances of having our link appear in a single AI summary.

Unlike traditional search engines that mainly focused on keyword matching, AI search engines prioritize understanding of context, intent, and semantics of a query. It means that the actual keyword does not even need to appear on our site. However, robust SEO practices and well-structured content are still crucial to help AI understand our content. We use clear headings, bullet points, and group related content like questions and answers. We also provide contextual call to actions (links and buttons). Along with understanding the user need, we must provide what the user is looking for and what they need to ensure that our content reaches the top spot.

Limitations we will experience are summaries and AI mode can impact on our site visits. Users can find the direct information within Google and may feel that they do not need to visit our website.

How to optimise your website content

On page SEO

When writing a webpage, we naturally use words and phrases that people will be searching for. These keywords will be used in page titles, the URL and throughout the page content.

We will not repeat these phrases unnaturally to try and boost our rankings on search engines.

Not using keywords would mean that our content would be harder for residents to find. We may also attract irrelevant traffic which could impact our site performance. Ultimately, it would lead to users leaving our website and increasing our bounce rate.

All page titles will be clear and descriptive to ensure that our users engage with our content. Our page titles will also support with our accessibility principles. Ensuring that anyone using a screen reader can easily navigate between different pages.

A page title featuring the most important keyword is essential for SEO optimisation. It increases the likelihood that the page is visible in search engine results. This is because it is the first thing that a user sees and can influence whether they click on our page.

From a user experience perspective, headers create a structure demonstrating the most important content on our pages. It also allows users to scan and find information that they are searching for. Headers are good for SEO for this exact same reason. It helps search engines understand the page hierarchy.

When Google creates a snippet, it will pull content from headers. Using headers increases our chances of being selected.

Other benefits include allowing search engines to index our website more efficiently. Plus, using key terms within a header will help match our content to searches. It also supports individuals using a screen reader as they can skip ahead or find context.

All content published on our website must be clear and easy to understand. To achieve this, we use relevant keywords and formatting options like bullet points and accordions. It's important for SEO because it can impact our website traffic. This is how search engines decides whether our website answers user's search. Plus, it's a way we can organise information and guide our users through our website. Benefits: improving time on page and click throughs.

Body copy length isn't strictly an SEO requirement. However, pages under 300 words are considered to be thin. Thin pages may not perform as well as longer content. That is why we aim for pages to be 300 words.

On our website, we will often use images to break up large blocks of text making it easier to read. One benefit is that this makes our website look good visually. Another is that it can support explanations about services, boosting our SEO.

When using images on our website, we will always use alternative text to explain an image. Ensuring that all users, understand what is being displayed and how it supports the text. This is essential for any individual using a screen reader.

Where possible, we try not put text on photography or graphics. This is because a search engine cannot process the text. When we do this, we will use alt text to describe the context. Without this, it may impact the ranking of our page and limit users finding what they are searching for.

We use accordions on our website to mange large amounts of content. The functionality also allow users to scan pages for the information they want. This feature is beneficial for SEO because it means we are able to use long-tail keywords. 

By using question and answers in our accordions, we are building trust and authority with our users. This in turn helps to increase visibility and organic traffic.

We want as many people as possible in Peterborough to find information about our city. Did you know that search engines use meta description within their results? This is a clear summary of the page and features the most important keywords. We only submit correct and concise information within a 150-character word limit. 

If we do not include meta descriptions, Google will automatically generate one using the page content. This may not be accurate as it often pulls the first thing on the page. Clear meta description can influence page clicks. A lower click-through rate can influence search engines. It may show that our website is less relevant and lead to lower rankings on all pages over time.

Although ranked low in regards of importance for optimisation, meta keywords still contribute towards meeting good SEO requirements. 

When optimising our content, we will always add in unique keywords, slang and older terminology into meta keywords. For example, on our household recycling centre webpage, we have included the term 'dump'. Although we have chosen not to use this language on our page, we understand that residents may use it. By featuring it in our meta keywords, it allows search engines to recognise that is a term linked to our content. Allowing individuals who are searching for the phrases to find our website.

However, Google will penalise for excessive meta keywords (keyword stuffing) an old practice used to manipulate SEO by using brand names and high-ranking keywords or popular terms of the month.

Technical SEO

It is essential that our users can complete tasks on our website and find information they are looking for. As part of our auditing process, we check to see if our website has any issues that could cause a bad use experience. Checks that we regularly monitor for are broken links, spelling errors and more.

Fixing usability issues falls into SEO because search engines look at user experience within their rankings. If our website isn't mobile-friendly or easy to use, its less likely to promote our content.

Redirects can affect our website both negatively and positively. To ensure that redirects support our website, we try to redirect any 404 errors. Our aim is to reduce bounce rates by using both H4 301 redirects (permanent) and H4 302 redirects (temporary).

H4 301 redirects (permanent)

When improving content, we may make the decision to permanently move a page to a new area on our website. So that we don’t lose its ranking on a search engine, we will create a redirect to pass the authority from the old URL to the new one.

H4 302 redirects (temporary)

While a temporary redirect doesn’t pass on the value from a link, it does retain it for when the page is back up. We may use this type of redirect if we are experiencing an error such as a 404 page, are testing content or have a temporary landing page.

Regarding SEO, benefits of using a redirect link is that can it preserve the link equity, prevent broken links and 404 errors, improve crawl efficiency and consolidate duplicate content. What is more important to understand is the negative impacts that redirects can have. With each redirect, it takes extra time for the page to load. This impacts both the user and can mean that we jump down in search engine rankings.

SEO glossary

We have pulled together a list of terms that may be used when describing information about SEO content.

Crawling

Crawling is the process when a software program scans content such as text and images on a website.

A featured snippet is the box at the top of Google search that provides a summary about the user search. This is different from an AI Overview.

Image carousels

On our website and on search engines like Google, you may find content displayed in an image carousel. An image carousel (also known as a slider) displays a series of images.

Indexing

Indexing is where search engines find, analyse and store information from webpages in a database called an index. Without this process, a website will not appear within a search results.

KPI

KPI is an acronym which stands for ‘key performance indicator’. When working on website content to enhance SEO, we may use the phrase KPI to outline an area we want to focus on.

Ranking

When referring to rank or ranking, we mean the position a webpage holds on a search engine result for a specific search term.

SERP

SERP is another acronym. It means search engine results page. We may use this when talking about the position (ranking) that our website has for a keyword.

A backlink (also known as an inbound link) is the term used to describe a website linking to another website. We may use this term if we’re getting a request to feature a website from a partner or local organisation.

Keyword stuffing

Keyword stuffing is a term for repetitively or unnaturally adding a keyword to a webpage. We do not use keywords on our website in this way.

UTM code

A UTM code is text that we can add to the end of our website URLs to help track the performance of the page. We are only able to track internal links.

Last updated: 28 October 2025