At Peterborough City Council, search engines play a pivotal role in how local residents find information about key services across the city. Over half of visits to Peterborough.gov.uk start with someone using a search engine like Google.
Our goal is to help users find our website so that we can share key messages about our services, help people to complete tasks such as paying a council tax bill and deliver essential insights about our city.
To ensure that content on our website meets criteria to rank on search engines, we focus on on-page optimisation, off-page optimisation and technical search engine optimisation.
What is Search Engine Optimisation (SEO)?
Search Engine Optimisation (SEO) is a process of improving a website to ensure that search engines can find its content. Once we have published/updated our content, search engines will rank it based on what they think is the most relevant and valuable for what the public is searching for.
Meeting user needs
The content we create for Peterborough.gov.uk balances user needs with adapting to technological requirements, including SEO.
From a user landing on a SERP, we optimise our content so that it will show in results. We achieve this by creating good quality content, ensuring it is relevant and demonstrating that we understand what the user is likely to type into search.
Another way that we meet users need for SEO is the emphasis we put on the impact of documents on our website. By converting PDFs to page content, we are increasing the likelihood we are providing the user the information that they want to find.
This is all possible because we regularly use data and work with services to shape the content that we publish. We have also built a content auditing process (link to page when live) to update pages and continue to meet user needs.
Artificial intelligence and agents
The emergence of AI search features, like Google's search summaries, Google AI mode, and AI assistants does not make search engine optimization (SEO) irrelevant. Instead, it evolves the practice by also requiring high-quality, high-performing, authoritative content.
In the AI-driven search landscape, using SEO practices it is important. Our content must be visible, unique, structured and trustworthy enough to be used by AI agents. Following these principles will help us to appear in AI-generated summaries, chatbots, as well as traditional ranked results (SERPS). With AI summaries, users no longer have to scan and select results from SERPS as AI presents one fully considered answer (often from multiple sources). It is crucial that we demonstrate expertise, authoritativeness and trustworthiness within our published content. We have a head start as our gov.uk domain is automatically ranked high. But poor unstructured content, irrelevant content and old content could reduce our chances of having our link appear in a single AI summary.
Unlike traditional search engines that mainly focused on keyword matching, AI search engines prioritize understanding of context, intent, and semantics of a query. It means that the actual keyword does not even need to appear on our site. However, robust SEO practices and well-structured content are still crucial to help AI understand our content. We use clear headings, bullet points, and group related content like questions and answers. We also provide contextual call to actions (links and buttons). Along with understanding the user need, we must provide what the user is looking for and what they need to ensure that our content reaches the top spot.
Limitations we will experience are summaries and AI mode can impact on our site visits. Users can find the direct information within Google and may feel that they do not need to visit our website.
How to optimise your website content
On page SEO
Technical SEO
SEO glossary
We have pulled together a list of terms that may be used when describing information about SEO content.
Crawling
Crawling is the process when a software program scans content such as text and images on a website.
Featured snippet
A featured snippet is the box at the top of Google search that provides a summary about the user search. This is different from an AI Overview.
Image carousels
On our website and on search engines like Google, you may find content displayed in an image carousel. An image carousel (also known as a slider) displays a series of images.
Indexing
Indexing is where search engines find, analyse and store information from webpages in a database called an index. Without this process, a website will not appear within a search results.
KPI
KPI is an acronym which stands for ‘key performance indicator’. When working on website content to enhance SEO, we may use the phrase KPI to outline an area we want to focus on.
Ranking
When referring to rank or ranking, we mean the position a webpage holds on a search engine result for a specific search term.
SERP
SERP is another acronym. It means search engine results page. We may use this when talking about the position (ranking) that our website has for a keyword.
Backlinks
A backlink (also known as an inbound link) is the term used to describe a website linking to another website. We may use this term if we’re getting a request to feature a website from a partner or local organisation.
Keyword stuffing
Keyword stuffing is a term for repetitively or unnaturally adding a keyword to a webpage. We do not use keywords on our website in this way.
UTM code
A UTM code is text that we can add to the end of our website URLs to help track the performance of the page. We are only able to track internal links.
