Coronavirus (COVID-19) update:
Attending funerals: We will be limiting funeral gatherings in chapels to the immediate family only – including spouse/partner, parents/carers, brothers/sisters, children (and partners of children).
Crematorium Grounds/Cemeteries: These are still open, however please be mindful of keeping at least six feet (two metres) away from other visitors.
Bereavement Services Office: This is closed, although we will take appointments from families to collect cremated remains, however please avoid this if you possibly can.
Waiting Room: This will be closed from today (Wednesday, 25 March). Attendees are asked to stay in their cars until the cortege arrives at the crematorium
Book of Remembrance: This will be closed from today (Wednesday, 25 March), however the inscription can be viewed from the outside of the building and there will be vases available for any tributes left.
Scattering/internment of cremated remains: We will not be taking any further bookings. If you have a scattering/internment booked, a member of the Bereavement Team will contact you.
The choice of cremation or burial is ultimately decided by the person responsible for arranging the funeral. It may be that the deceased has already expressed their wishes in the form of a will or a funeral plan, which may influence the decision. Cultural requirements may also be a factor when deciding between burial and cremation.
Charter for the Bereaved
As members of the Charter for the Bereaved we aim to ensure that each service is meaningful and meets you and your family's needs. A full copy of the charter is available from the Institute of Cemetery and Crematorium Management website.
Booking a cremation
In most circumstances a funeral director would be instructed by the family, or executor, to make the funeral arrangements. The funeral director will book the date and time with the crematorium and will have the application forms required for completion. Providing there is some flexibility with date or time (to allow us to honour prior bookings), our service aim is to provide a cremation within five working days of the booking request.
We offer two standard service lengths; 30 minutes or 1 hour; according to your needs.
Family arranged funerals
We recognise the right to organise a funeral without the use of a funeral director. Further in formation is available on the family arranged funerals page.
Type of service
Any recognised form of service, religious or civil, may be held in the non-denominational chapel, which seats approximately 80 people with additional standing room at the rear. You can choose to have the main service at your local church, with a short committal service at the crematorium, or you can have the whole service at the crematorium with or without any form of service.
If you are expecting a large congregation at the crematorium, you are advised to book a 1 hour service to allow time for the congregation to enter and leave the chapel. Large congregations can rarely be accommodated within the service time of 30 minutes without the service giving the impression of being 'rushed'.
An 1 hour service is also appropriate for those families who prefer a longer service with personal tributes and readings, or expecting a large congregation and/or a Horse Drawn Hearse.
Arriving at the crematorium
You can arrange to meet the funeral director at the crematorium or have the option of the funeral cortege leaving from a home address. The Chapel Attendant will open the doors for you to enter the Chapel as soon as the previous service has left. To avoid causing distress to other families, please do not enter the Chapel until invited to do so.
Entering the chapel
Five minutes is allowed for the mourners to enter the chapel. To facilitate this friends, colleagues and relatives (other than immediate family) enter the Chapel immediately, whilst the coffin is being removed from the hearse. The front rows of seats are generally reserved for the immediate family, as advised in advance by the funeral director.
The Officiant leads the procession of the coffin and members of the immediate family of the deceased follow into the chapel. The family then occupy the reserved row(s) of seating, at the front. Although our chapel seats approximately 80 people, the service can be relayed through speakers and television screens to the covered area outside the chapel.
Music may be played while mourners are entering the Chapel. This music is normally 'faded out' when everyone has entered the chapel allowing the service to continue without interruption.
As part of the service you can have one or two hymns, or music of your choice. Accompaniment to hymns can be recorded music, with a discreet backing choir if required, or 'live organ music.' If you require an organist, please arrange this with the funeral director.
We have a 'state of the art' music system that does not require tapes or CD's, you can search our extensive music catalogue on the Wesley Media website. If the music you require is not listed, your funeral director can arrange for most commercially available music to be sent to the crematorium via our music supplier.
Recording the service
The crematorium offers the facility for the funeral service to be recorded, subject to an additional fee. This can be provided as an audio CD, DVD, or alternatively a webcast which can offer family and friends that are unable to attend the service the option to view a live broadcast. We also offer families the option to order a visual tribute showing photographs or video footage during the service. These can all be requested through your funeral director.
During the committal music of your choice can be played as the curtains close. Please advise your funeral director if you do not wish the curtains to close at the committal. If you wish the music to be played in full at this time please inform the funeral director.
Close of service
Music of your choice may be played whilst the mourners leave the Chapel for which an allowance of 5 minutes is made within the scheduled service time. You will be guided through the exit at the rear of the Chapel, which will take you to the floral tribute area. If you are to be collected by your funeral director in a limousine, this will be waiting for you adjacent to this area.
Including your funeral arrangements in your will
Not only does a will give you a chance to say who you would like to receive your estate when you die, but it also allows you to make clear instructions about your funeral arrangements. For example you can specify burial or cremation, information about prepayment plans and even music requirements and memorials.
These instructions are not binding in law and it will be necessary to ensure that the person instructed (the executor) is someone who is likely to carry out the wishes of the deceased. The final decision will be made by the executors.