Peterborough Register Office

Coronavirus (COVID-19) update:

Register Office: The Register Office is closed to members of the public until further notice.

Ceremonies: Following guidance from the government on 23 March 2020, all ceremonies are currently suspended.

The Government has recently published its COVID-19 recovery strategy, which includes examining how we might facilitate small weddings from 1 June at the earliest, and provided that appropriate conditions are met. However, please note that the Government has been clear that nothing has been decided, and ceremonies still remain suspended. We have no further details regarding exactly when ceremonies will resume and in what form. We do appreciate this period of uncertainty is challenging for couples, and as soon as more information is available it will be published on our website.

If you wish to reschedule an existing ceremony we are waiving the fee for this, and will hold fees for future bookings if you do not yet know a new date.

Birth registrations: No birth registration appointments will be made until further notice. If you already have an appointment booked we will contact you to cancel this. You will still be able to make a claim for child benefit or universal credit and we are awaiting further information on how this will work.

Death registrations: Registrations will take place over the telephone. You must not come to the Register Office. Please ensure the contact number you give us when making your appointment is correct as this is the number the registrar will phone you on to complete the registration. During the call, the registrar will explain the process for the paperwork.

Notice of marriage/civil partnership appointments: No appointments until further notice. 

Citizenship Ceremonies: Following guidance from the government on 23 March 2020, all ceremonies have been cancelled until further notice.

Certificate applications: No orders are being taken for certificates and the priority service is suspended.

EUSS service: This service is not currently being offered.

Updated: 18 May 2020

Introduction

We provide a professional registration service for life's important events such as births, deaths, marriages and civil partnerships as well as celebratory services such as citizenship ceremonies, naming ceremonies, and the renewal of marriage vows. We are based at The Register Office, 33 Thorpe Road, Peterborough PE3 6AB and our contact details are:

Please note that you can call us on the above number to:

  • order a certificate
  • book an appointment for a birth or death registration
  • book a citizenship ceremony

For all other enquiries, our call centre will take your contact details as we operate a call back service. We aim to return calls for all enquiries within one week although this is very dependent on the volume of calls we receive.

Opening hours

Our call centre helpdesk answers all our incoming telephone calls and is open 8am until 6pm Monday to Friday to take certificate orders, book appointments and respond to telephone enquiries. For complex matters we operate a call back service. Appointments at the Register Office and over-the-counter certificate orders can be made within the following times:

Day Hours
Monday 9am until 4pm
Tuesday 9am until 4pm
Wednesday 9am until 4pm
Thursday 9am until 6.30pm  (telephone enquiries until 6pm only)
Friday 10am until 4pm
Saturday By previous appointment only
Sunday Closed

Please note: that other than welcoming disability assistance dogs, we do not allow animals in the building.

Peterborough Ceremonies Guide

Ceremony Guide 2020
Size: 704KBFile format: pdf

Data protection (GDPR)

The Register Office for Peterborough is required by law to gather data on births, deaths, marriages and civil partnerships. We value your privacy and so you can find out more about how we use your data through the Register Office Privacy Notice and the Register Office's list of processing activities.

Privacy-Notice-Register-Office
Size: 93KBFile format: pdf

Parking

Free limited car parking is available at the Register Office. Please ensure you allow plenty of time before your appointment as alternative off-site parking may have to be found if all of our allocated parking bays are full.  

Suggestions and feedback

In 2019 at the register office there were 47 compliments and 6 complaints (none were upheld). Here are just a few examples of the very positive feedback we have received:

Birth registration: “We attended to register the birth of our twins and it was a really lovely experience when getting out of the house was incredibly hard work! The staff were truly lovely! Thank you.” Ceremonies: “Thank you so much – our day was perfect thanks to all of you” and “Easy to book – lots of information and nothing too much trouble.”

Certificate orders: “I cannot thank you enough for your time and for finding the missing piece of the jigsaw. 11/10 – most impressed!”

Citizenship ceremonies: “It was definitely a memorable moment and was perfect!” and “Very good, felt personal and appreciated. Thanks!”

Death registration: “What customer service I got here from Reception to Registration – you should be proud of your services”

You can use our online form to make a suggestion, leave a comment, or compliment.