Peterborough Register Office

Coronavirus (COVID-19) update:

Register Office: The office is open for pre-booked appointments only. For all other enquiries please call 01733 864646.

Marriages and civil partnership ceremonies: Due to the national lockdown, marriage and civil partnership ceremonies can only take place if there are exceptional circumstances such as when one partner is seriously ill and not expected to recover. It is not known how long this suspension will continue for. Due to the uncertainty of the situation, existing bookings can only be moved to dates that are from May 2021 and onwards. Bookings for new ceremony dates can only be taken if the date you are requesting is at least 6 months in advance of the time you contacted us.

When ceremonies do recommence, they will be subject to certain restrictions. These restrictions have been put in place in order to ensure social distancing at ceremonies and reduce the risk of coronavirus transmission for those attending. They may affect the number of guests that can come to your ceremony, and what can be offered as part of that ceremony.

Please read the following carefully:

We are only able to take new ceremony bookings for dates that are at least 6 months ahead of your enquiry. If you would like to make a new booking please contact us. Alternatively, if you have an existing booking and want to change the date, please get in touch with us.

Birth registrations: You can continue to register the birth of your baby during the lockdown period. There may be a longer wait than usual for an appointment and we thank you for your patience.

For more information, please go to the Register a birth page.

Death registrations: These take place over the telephone. You must not come to the Register Office. Please ensure the contact number you give us when making your appointment is correct as this is the number the registrar will phone you on to complete the registration. During the call, the registrar will explain the process for the paperwork.

For more information, please go to the Register a death page.

Notice of marriage/civil partnership appointments: If you have an appointment booked with us then please still attend as these appointments are able to continue during the lockdown period. We are contacting, in ceremony date order, those couples who need to give their notice of intention.

Citizenship Ceremonies: Small group citizenship ceremonies are being held. To book a place, please contact us on 01733 864646. Guidance on the restrictions applying to citizenship ceremonies can be read online - please read this carefully.

Certificates: Orders can only be taken for certificates from recently registered births and deaths. The priority service is suspended.

EUSS service: This service is not currently being offered.

Updated: 13 January 2021

Introduction

Peterborough Register Office provides a professional registration service for life's important events such as births, deaths, marriages and civil partnerships as well as celebratory services such as citizenship ceremonies, naming ceremonies, and the renewal of marriage vows.

Contact the Register Office

We are based at:

The Register Office
33 Thorpe Road
Peterborough
PE3 6AB

Our contact details are:

Please note that you can call us on the above number to:

  • order a certificate
  • book an appointment for a birth or death registration
  • book a citizenship ceremony

For all other enquiries, our call centre will take your contact details as we operate a call back service. We aim to return calls for all enquiries within one week although this is very dependent on the volume of calls we receive.

Opening hours

Our call centre helpdesk answers all our incoming telephone calls and is open 8am until 6pm Monday to Friday to take certificate orders, book appointments and respond to telephone enquiries. For complex matters we operate a call back service. Appointments at the Register Office and over-the-counter certificate orders can be made within the following times:

Day Hours
Monday 9am until 4pm
Tuesday 9am until 4pm
Wednesday 9am until 4pm
Thursday 9am until 6.30pm  (telephone enquiries until 6pm only)
Friday 10am until 4pm
Saturday By previous appointment only
Sunday Closed

Please note: that other than welcoming disability assistance dogs, we do not allow animals in the building.

Peterborough Ceremonies Guide

Ceremony Guide 2020704KBpdf
Size: 704KBFile format: pdf

Data protection (GDPR)

The Register Office for Peterborough is required by law to gather data on births, deaths, marriages and civil partnerships. We value your privacy and so you can find out more about how we use your data through the Register Office Privacy Notice and the Register Office's list of processing activities.

Parking

Free limited car parking is available at the Register Office. Please ensure you allow plenty of time before your appointment as alternative off-site parking may have to be found if all of our allocated parking bays are full.  

Suggestions and feedback

In 2019 at the register office there were 47 compliments and 6 complaints (none were upheld). Here are just a few examples of the very positive feedback we have received:

Birth registration: “We attended to register the birth of our twins and it was a really lovely experience when getting out of the house was incredibly hard work! The staff were truly lovely! Thank you.” Ceremonies: “Thank you so much – our day was perfect thanks to all of you” and “Easy to book – lots of information and nothing too much trouble.”

Certificate orders: “I cannot thank you enough for your time and for finding the missing piece of the jigsaw. 11/10 – most impressed!”

Citizenship ceremonies: “It was definitely a memorable moment and was perfect!” and “Very good, felt personal and appreciated. Thanks!”

Death registration: “What customer service I got here from Reception to Registration – you should be proud of your services”

You can use our online form to make a suggestion, leave a comment, or compliment.